Support: Technical Guides and Documentation

Support FAQ Recordings

• First Time Users
• FAQ #1: Connection Failed
• FAQ #2: Invalid Argument Error

Proxy Server

This document will take you through the steps of configuring your computer to use proxy server information to connect to an Elluminate Live!® session.

• Elluminate Access Guide (345 KB, PDF Format)

Firewalls

For Firewall or Network administrators, this document will take you through the steps of configuring your firewall ports to allow access to an Elluminate Live! session.

• Elluminate Administrator Access Guide (105 KB, PDF Format)

Participant and Moderator Training

See our Training page for Moderator and Participant product documentation, or to enroll in free online live training.

Elluminate Live!^® Pre-configuration Information

This document reviews the necessary steps to attend an Elluminate Live! session. This template can be sent to first time users in your organization.

• Elluminate Live! Pre-configuration Information (47 KB, PDF Format)

Configuring Multimedia Playback

This document provides information on how to configure your computer to play multimedia content from Elluminate Live!

• Elluminate Live! Multimedia Playback Configuration (20 KB, PDF Format)

Feature Reports

The following documents provide an overview of key features of Elluminate Live!

• Best Practices for Users on Low-bandwidth and Dial-up Connections (148 KB, PDF Format)
• ESP Indicators (206 KB, PDF Format)
• Object Oriented Whiteboard (237 KB, PDF Format)
• Phone Bridging (149 KB, PDF Format)
• Quiz Manager (262 KB, PDF Format)
• Recording and Playback (72 KB, PDF Format)
• Virtual Lab (201 KB, PDF Format)

To view these guides you will need Adobe Acrobat Reader.